These terms govern your use of the Jutty Joy website and any purchase you make from us. By using the website or placing an order, you agree to them.
1. Eligibility and your account
You must be at least 18 years old, or use the website under the supervision of a parent or guardian. You sign in using your mobile number and a one-time password. Please keep access to your phone secure; you are responsible for activity on your account.
2. Products and pricing
- All prices are in Indian Rupees (₹) and include applicable taxes. Any delivery fee is shown on the product page and at checkout before you pay.
- Many of our products are handcrafted, so slight variations in colour, texture and finish are natural and not defects. Product photos are representative.
- We may change prices, products or availability at any time. The price that applies is the one shown when you place your order.
3. Orders
Placing an order is an offer to buy. Your order is accepted when it is confirmed. We may decline or cancel an order, including after confirmation, if a product is unavailable, if there is an error in pricing or product information, if we cannot deliver to your address, or if we suspect fraud. If we cancel, any amount you paid is refunded in full.
4. Payment
You can pay online by UPI, card or net banking through our payment partner Razorpay, or choose Cash on Delivery. Online payments are subject to Razorpay's terms. We do not store your card or bank details.
5. Shipping, returns and exchanges
Delivery is covered by our Shipping Policy. Returns, exchanges, refunds and cancellations are covered by our Returns & Exchanges Policy. Both form part of these terms.
6. Acceptable use
You agree not to misuse the website, including by attempting to gain unauthorised access, interfering with its operation, placing fraudulent orders, or using automated means to scrape or overload it.
7. Intellectual property
All content on this website, including designs, photographs, text and logos, belongs to Jutty Joy or its licensors and may not be copied or used without our written permission.
8. Limitation of liability
To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, or for delays caused by events beyond our reasonable control. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.
9. Privacy
Our Privacy Policy explains how we handle your personal data.
10. Governing law
These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts in New Delhi, India.
11. Changes
We may update these terms from time to time. Changes apply to orders placed after the updated terms are published here.
Contact & Grievance Redressal
Jutty Joy
Shop no. 18, Aggarwal Market
Molarband Extn., Badarpur
New Delhi - 110044, India
Phone / WhatsApp: +91 9354303331, +91 9990714594
Email: juttijoy@gmail.com
If you have a complaint about an order or our service, contact us using the details above. We acknowledge complaints within 48 hours and aim to resolve them within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.