Jutty Joy ("we", "us") respects your privacy. This policy explains what personal data we collect when you use our website, why we collect it, and the choices you have. It is published in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
1. Information we collect
- Account details: your mobile number (used to sign in with a one-time password), your name, and your email address if you choose to add one.
- Order details: shipping addresses, the products you order, and order and delivery history.
- Payment information: online payments are processed by our payment partner, Razorpay. We never receive or store your card, UPI or net-banking credentials; we only receive a payment reference and status.
- Messages: information you share when you contact us.
- Technical data: a secure sign-in cookie that keeps you logged in, and your shopping bag, which is stored in your own browser. We do not use advertising or third-party tracking cookies.
2. How we use your information
- To create and secure your account and verify your identity at sign-in.
- To process, ship and deliver your orders, and to handle returns, exchanges and refunds.
- To send order updates and respond to your questions.
- To prevent fraud and misuse, and to meet our legal, tax and accounting obligations.
We use your data only for these purposes. We do not sell your personal data.
3. Who we share it with
We share only what is needed with trusted service providers who process it on our behalf:
- Payment processing (Razorpay)
- Courier and logistics partners, to deliver your orders
- SMS providers, to send one-time passwords
- Hosting and database providers that run our website
Some of these providers may store data on servers located outside India. We may also disclose information when required by law or to protect our rights and the safety of our customers.
4. How long we keep it
We keep your account information for as long as your account is active. Order and payment records are retained for the period required under applicable tax and accounting laws. One-time passwords are stored only in encrypted (hashed) form and are deleted shortly after use.
5. Your rights
Subject to applicable law, you may:
- Access a summary of the personal data we hold about you
- Correct or update your details (most can be edited directly under My Account)
- Ask us to delete your account and personal data, except records we must keep by law
- Withdraw consent, and raise a grievance about how your data is handled
To exercise any of these rights, contact us using the details below. We aim to respond within 30 days.
6. Security
We protect your data with industry-standard measures, including encrypted connections (HTTPS), secure sign-in sessions and restricted access to our systems. No method of transmission or storage is completely secure, but we work to protect your information and will notify you as required by law if a breach affects you.
7. Children
Our website is intended for adults. We do not knowingly collect personal data from children under 18.
8. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with its revision date.
Contact & Grievance Officer
Jutty Joy
Shop no. 18, Aggarwal Market
Molarband Extn., Badarpur
New Delhi - 110044, India
Phone / WhatsApp: +91 9354303331, +91 9990714594
Email: juttijoy@gmail.com
For privacy questions or grievances, write to us with the subject line “Privacy” and we will acknowledge your request within 48 hours.