Help centre
Frequently asked questions
Everything you need to know about shopping with Jutty Joy.
Orders & Delivery
How much does shipping cost?
Most styles are delivered free across India. If an item has a delivery fee, it is shown on the product page and at checkout before you pay.
When will my order arrive?
Orders are dispatched within 24–48 hours. Delivery usually takes 2–4 business days in metro cities and 4–7 business days elsewhere.
How do I track my order?
Once your order ships, a tracking link appears on your order page under My Account → Order History.
Can I cancel my order?
Yes, free of charge until it is dispatched. Contact us with your order number and we'll cancel it and refund any online payment in full.
Sizing & Fit
How do I find my size?
Measure your foot from heel to longest toe and match it to the size guide below. If you're between sizes, we recommend the larger size.
Do juttis stretch?
Leather juttis are snug at first and soften to the shape of your foot over the first few wears. Choose a fit that is comfortably snug, not tight.
Returns & Exchanges
Can I exchange for a different size?
Yes. We offer easy 7-day size exchanges, subject to availability. Products must be unused and in original packaging. See our Returns & Exchanges policy.
What if my order arrives damaged or wrong?
Contact us within 7 days of delivery with photos and we'll arrange a free replacement or a full refund.
How long do refunds take?
Refunds are processed within 5–7 business days after the returned item reaches us and passes inspection.
Payments & Account
Which payment methods do you accept?
UPI, debit and credit cards and net banking through Razorpay, as well as Cash on Delivery.
Is online payment secure?
Yes. Payments are handled by Razorpay. We never see or store your card or UPI details.
Do I need a password to sign in?
No. You sign in with your mobile number and a one-time password (OTP). Your account is created the first time you sign in.
Care
How do I care for my footwear?
Wipe gently with a soft, dry cloth. Keep away from water and direct heat, and store in the dust bag provided to protect embroidery and leather.
Find your fit
Size Guide
Our sizes are listed in EU sizing. Women's Indian sizes generally match UK sizes. Stand on a sheet of paper, mark your heel and longest toe, and measure the distance in centimetres.
| EU | UK / India | Foot length (cm) |
|---|---|---|
| 35 | 2 | 22.0 |
| 36 | 3 | 22.8 |
| 37 | 4 | 23.5 |
| 38 | 5 | 24.1 |
| 39 | 6 | 24.8 |
| 40 | 7 | 25.4 |
| 41 | 8 | 26.0 |
| 42 | 9 | 26.7 |
Handcrafted styles can fit slightly differently. Not sure? Message us on WhatsApp at +91 9354303331 before ordering.
Still have a question?
We're happy to help with sizing, orders or anything else. Our team usually replies within one business day.
Contact us